Yonder travel insurance

Yonder travel insurance claim form
Your Policy ID*
If you come from your Yonder app, your Policy ID is automatically pre-filled.
Is policy pre-fill (1=yes)
Date of incident*

DayMonthYear
Based on the information you provided, your claim is not eligible under your Lloyd's policy since your incident took place before January 1st 2024.

We suggest you file a claim with AXA, the travel insurance provider before that date.

AXA can be contacted on +44 203 941 2295, and a claims form is available online at https://cm.claims.axa.travel/.
What would you like to claim for?*
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claim_type
In case of emergency please contact International SOS directly for assistance support: +44 (0) 208 762 8061.
What happened ?*
What happened ?*
What happened ?*
What happened ?*
Who did you travel with?*
Who are you claiming for?*
Based on the information you provided, your claim is not eligible under your Lloyd's policy since partner and/or children travelling without the Yonder cardholder are not covered for the following incidents:
- Travel delay or missed, baggage delay
- Travel cancellation and curtailment
- Baggage, personal money and travel documents
- Personal liability
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Check your eligibility
You won't be able to make a claim if any of these situations apply to you:
- If you were not a Yonder World Elite Card cardholder at the incident date or if you are not a Yonder World Elite Card cardholder anymore.
- Trips that are not paid or at least part-paid with your Yonder Word Elite Card.
- Trips that are longer than 60 days, and max 31 days for car hire excess.
- Trips that are less than 100 km from your home in the UK and don't have any pre-booked transport or accommodation.
- Trips to an area where the FCDO or regulatory authority in a country to/from which you are travelling has advised against all or all but essential travel.
- Any fines or penalties against you.
- Rental vehicles or drivers not named in the rental agreement.
- Any rebooking costs that exceed the cost of your originally booked trip.
- Any claim resulting from the delay or change to your booked trip because of Government action or restrictive regulations.
Policyholder identification
Please provide your Policy ID*
This is the number starting with M-YDR and followed by 14 digits (e.g M-YDR4769179-0000001)
We will not be able to process your claim without a correct Policy ID.

Do you have these documents?
We'll ask you to upload these documents later in this form. If you don't have them, we won't be able to process your claim.
Travel cancellation (before departure)
Cancellation coverage protects you in case you unavoidably have to cancel or rebook your trip prior to departure of your round trip for any of the covered reasons. Cancellation of flights by the airline carrier are not in scope of this coverage. If your flight is delayed or cancelled and therefore you end up arriving at your destination 3h late or more than the original scheduled arrival time, under EU261 Regulation you can claim for compensation with your airline carrier according to this EU regulation.

You can also find more information regarding your flight cancellation rights here: https://www.euclaim.com/regulation-261-2004
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.

You will need to provide cancellation invoices for each element, this must include the date you cancelled, the charges to cancel and any refunds or credits offered to you.
Invoice for unused pre-paid excursions

Original booking invoice for any unused pre-paid excursions confirming date and amount paid.
Medical certificate

In case of injury or illness, we require a medical attest describing your injury or illness. Should you need a template, please find it here.
Trip cancellation

If you cancel your trip because of a 24h delay on your outward journey, please provide a written report from the carrier confirming the length and reason for the delay. The transport carrier can issue this proof for you.
Other proof of cancellation

If you claim relates to covered circumstance that are not medical, you will be required to provide documents relevant to your peril.
- Proof that emergency services requests you to return home in case of serious damage to your home, business or car or;
- Proof that you authorised leave (as an employee of a Government Department) was cancelled for an unexpected posting or an emergency.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Travel curtailment (cancelled whilst abroad)
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.

You will need to provide cancellation invoices for each element, this must include the date you cancelled, the charges to cancel and any refunds or credits offered to you.
Invoice for unused pre-paid excursions

Original booking invoice for any unused pre-paid excursions confirming date and amount paid.
Booking invoice for a new transport

Original receipt or booking invoice for new transport
Medical certificate

In case of injury or illness, we require a medical attest describing your injury or illness. Should you need a template, please find it here.
Other proof of cancellation

If you claim relates to covered circumstance that are not medical, you will be required to provide documents relevant to your peril.
- Proof that emergency services requests you to return home in case of serious damage to your home, business or car or;
- Proof that you authorised leave (as an employee of a Government Department) was cancelled for an unexpected posting or an emergency.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Delayed departure
If your flight is delayed or cancelled, and therefore you end up arriving at your destination 3h late or more than the original scheduled arrival time, under EU261 Regulation you can claim for compensation with your airline carrier according to this EU regulation.
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Proof of delay

We require the proof that your travel has been delayed including the delayed schedule, and the cause. The transport carrier can issue this proof for you.
Invoice or receipt for emergency purchases.

Original receipts for purchases of refreshments and meals, or additional accommodation if necessary.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Missed departure
If your flight is delayed or cancelled, and therefore you end up arriving at your destination 3h late or more than the original scheduled arrival time, under EU261 Regulation you can claim for compensation with your airline carrier according to this EU regulation.

You can also find more information regarding your flight cancellation rights here: https://www.euclaim.com/regulation-261-2004
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Booking invoice for an additional accomodation and/or travel expenses.

Original receipt or booking invoice for an additional accomodation (room only) and travel expenses in the attempt to reach your travel destination.
Proof of missed departure

We require proof of your missed departure. Depending on the peril you will have to provide one of the following:
- Failure of public transport - letter confirming length and reason of delay.
- Breakdown - report from the breakdown company showing date and what was wrong with vehicle.
- Motorway problem - Highways agency printout of that date or written confirmation from the police showing location, duration and reason for delay.
- Strike, industrial action - letter confirming length and reason of delay.
- Adverse weather conditions - letter confirming length and reason of delay.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Baggage delay
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Luggage delayed

We require the certificate from the carrier that your luggage has been delayed. This is covered by a Property Irregularity Report (PIR) from the carrier or their handling agents. The report should confirm the reason and length of delay and when item(s) were returned to you.
Invoice or receipt for emergency purchases

Original itemised receipts for any emergency purchases made.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Baggage loss, theft or damage
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Baggage lost or damaged by the carrier

If your baggage was lost or damaged by the carrier, we require a Property Irregularity Report (PIR) from the carrier or their handling agents confirming the incident. If the baggage was lost by the carrier, please provide a written statement from the carrier confirming they have stopped looking for baggage and it is deemed irretrievably lost.
Police report

In case of theft or lost items. We require a police report confirming you reported the incident to the police within 24 hours of noticing the item(s) missing.
Damage report and repair estimate for damaged items.
- In case your item is repairable, we require a quote from any repair shop
- In case your item cannot be repaired, we require a formal statement that the item cannot be repaired from any repair shop.
Pictures of damaged item

In case of damage, we require picture(s) showing to what extent this item has been damaged. Keep any damaged items beyond repair as we may need to inspect them.
List of items

Itemised list all valuables lost, damaged or stolen including the date of purchase made.
Proof of ownership

We require all invoices and receipt to proving your ownership on the items your are claiming for.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Personal money
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Personal money

If personal money was lost or stolen a police report confirming what happened and what was lost, and any bank statements/bureau de change receipt as proof of ownership.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Travel documents
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Official missing report

Police report or embassy report confirming you reported to the local authorities within 24 hours of noticing the document missing.
Invoice or receipt for additional expenses incurred

Original receipts for any additional accommodation or travel expenses incurred.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Personal belongings mugging
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Police report

A police report with an incident number that confirms that you reported the mugging within 24 hours.
List of items

Itemised list of personal possessions stolen/damaged/lost including date of purchase and amount paid.
Witness report

An official statement from a witness describing the circumstances of the mugging dated and signed, with the full name of the witness, date of birth, address and employment, passport or driving licence.
Medical certificate

If you require any medical treatment please obtain a written medical report from the medical practitioner. Should you need a template, please find it here.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Overseas emergency medical expenses
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Medical certificate

Please keep all original receipts and obtain a medical report from the hospital confirming the illness or injury, any treatment and admission and discharge dates if applicable.

If you were not hospitalized, please provide a medical report from your medical practitioner confirming the treatment and medical expenses. Should you need a template, please find it here.
Invoice or receipt for emergency purchases

Original receipts for any additional accommodation or travel expenses incurred.
Outstanding medical bills

If there are any outstanding expenses please send a copy of the outstanding bill. Please also mark on it that it remains outstanding. Similarly, if you incur any additional expenses after our prior authorisation, please provide these receipts.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Overseas emergency dental expenses
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Medical report

Medical report from dentist confirming the cause of treatment.
Dental invoice

Itemised invoice for your dental treatment.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Outstanding dental bills

If there are any outstanding expenses please send a copy of the outstanding bill. Please also mark on it that it remains outstanding.
Personal liability
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Liability

Detailed explanation of the circumstances surrounding the incident, including any photographs and video evidence (where applicable).

Every writ, summons, or other correspondence received from a third party.

Full details of any witnesses, providing written statements where possible.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Winter sports
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Invoice or receipt for extra transport or accomodation

Invoices or receipts for any accommodation or transports costs incurred in the event of total closure of the lift system or avalanche or landslide closure.
Police report

If lost or stolen a police report confirming you reported the incident to the police within 24 hours of noticing the item(s) missing.
List of your items

We require the list of all your items and all invoices and receipts to justify them.
Pictures of damaged item

In case of damage, we require picture(s) showing to what extent this item has been damaged. Keep any damaged items beyond repair as we may need to inspect them.
Damage report and repair estimate for damaged items
- In case your item is repairable, we require a quote from any repair shop
- In case your item cannot be repaired, we require a formal statement that the item cannot be repaired from any repair shop.
Written confirmation by your rental or skipass provider

We require a letter from the seller or renter of the ski pack that proves no refund was granted.
Piste & resort closure

Written confirmation from the resort authority confirming the total closure of the lift system and the dates applicable.
Avalanche or landslide closure

Written confirmation from the resort authority confirming the closure of facilities and the dates applicable.
Medical certificate

Written confirmation from a medical practitioner that the bodily injury or illness stopped the use of the ski pack. Should you need a template, please find it here.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.
Car rental excess
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Car rental documents

We require the copy of the car rental contract and the proof that you had to pay the waiver to the renter.

Picture of driving licence

We require the copy of the driving licence of the responsible driver.

Accident report

The accident report describing the extent of the damage and the circumstances, and vehicle total loss report if the vehicle has been declared total loss, and police report if applicable.

Communications with the rental company

Any communication with the rental company related to your waiver.
Proof of purchase from Yonder account

Please provide the proof of purchase from your Yonder account.

Incident details

Please provide details regarding your incident
Incident country*
Incident city*
Incident location*
Please describe where your incident took place. E.g in the street, name of the airport, etc.
Please describe the incident*
Do you have another insurance covering the same incident?*
Provide the name and case references (if any) of your other insurance.*
By cliking next you confirm that all the information you have provided is accurate and complete to the best of your knowledge. Submitting false or misleading information may be considered fraud, which could result in the denial of your claim and further action being taken.
Journey details

Please provide the details of your journey as they were originally booked.
When did you book your trip?*

DayMonthYear
Date
Departure country*
Departure city*
Departure date and time*

DayMonthYear
Date
hour : minutes
The purchase date of your trip must be before the trip start date.
Destination country*
Destination city*
Return date and time*

DayMonthYear
Date
hour : minutes
Your return date and time must be after your departure date and time.
Type of transport*
Transport number*
E.g flight number, train number, etc.
Please upload your original booking invoices and travel documents showing the dates of travel and booking.*

If applicable, invoices should show the names of the family members travelling with the cardholder.
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Please provide the proof of purchase from your Yonder account*

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Please upload your original cancellation invoice(s) detailing all cancellation charges incurred and any refunds given.*

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Trip cancellation, curtailment, delayed or missed departure
Baggage, personal money and travel documents
Personal belongings mugging
What happened to your baggage or valuables?*
Why was you trip was canceled?*
Why was you trip was curtailed?*
Did you contact International SOS?*
Please share the reference of your assistance case
Did International SOS organise your travel home?*
Why was you departure delayed?*
Why did you miss your departure?*
If you are not filing a claim for one of the reasons listed above, the event you encountered is not covered by your Yonder travel coverage. You can refers to your Coverage Terms and conditions or to the Yonder frequently asked questions related to travel insurance.
Please indicate the total amount in £ your are claiming for *
This amount is purely indicative. The total compensation will be based on the benefit table available in the Terms and Conditions
Cancellation date*

DayMonthYear
Please indicate the date on which you had to cancel your trip.
Duration of the delay (in hours)*
After a 24 hours’ delay on your outward journey you may choose to submit a cancellation claim. We remind you that a refund or alternative compensation must initially be sought from the travel provider.
Please provide evidence of the reason your trip was cancelled.*

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In case of cancellation due to a 24h delay, please provide a written confirmation from the carrier (or their handling agents) confirming the length and reason for the delay.
Is your claim linked to a pre-existing medical condition?*
Please provide evidence of the reason your trip was delayed.*

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Please provide a written confirmation from the carrier (or their handling agents) confirming length and reason for delay.*

Cancelof
Please provide a written confirmation from the carrier that you missed your flight and that no refund was offered.*

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If you could not get the Property Irregularity Report from your carrier, please fill in a complaint with your carrier.
Did you require medical treatment ?*
Please provide a short description of the illness or injury.*
Please upload medical bills or report confirming the treatment provided and cost.*

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Please provide evidence of the reason your missed your departure.*

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Was your item lost or damaged by the carrier?*
Please upload proof that your baggage was delayed.*

Please provide a Property Irregularity Report (PIR) form the carrier or their handling agents and a letter from the airline confirming the reason and length of delay and when items were returned to you.
Cancelof
Please upload proof that your baggage was damaged or lost by the carrier.*

Please provide a Property Irregularity Report (PIR) form the carrier or their handling agents and a letter from the airline.
Cancelof
Please upload a police report.*

In case of mugging, please include witness statements.
Cancelof
Please provide proof that baggage or valuables were damaged.*

Please share a picture of your damaged item.
Cancelof
Is the damage on your item beyond repair?*
Please provide a damage report from a repair shop.*

This document should show the level of damage and the repair estimate if repairable. Please keep any damaged items beyond repair as we may need to inspect them.
Cancelof
Please provide receipts or proof of ownership for stolen, lost and damaged items.*

Cancelof
Please provide original receipts for all emergency purchases made.

If applicable, please include new travel invoices purchased to reach your final destination.
Cancelof
Please provide original receipts for expenses incurred to return home.*

(e.g new flight booking)
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Did you receive a compensation from the carrier?*
Amount in £ received in compensation from the carrier.*
Itemised list of all baggage items lost/damaged/stolen, please include the date of purchase and amount paid.*

Personal money
What happened to your personal money?*
Please provide and any bank statements/bureau de change receipt(s) as proof of ownership.*

Cancelof
Please upload a police report.*

If you lost your valuable, please provide a police report.
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Travel documents
What happened to your travel documents?*
Please upload a police report or report from your embassy.*

The document should show you reported to the local authorities within 24 hours of noticing the document missing.
Cancelof
Please provide original receipts for any additional accommodation or travel expenses incurred.*

Cancelof

Car rental excess
We're sorry to hear that something went wrong with your car rental. Please provide the following documents so we can process your claim.
Please indicate the total amount in £ of your rental excess. *
This amount is purely indicative. The total compensation will be based on the benefit table available in the Terms and Conditions
Accident report*

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Driving licence of the responsible driver*

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Car rental contract*

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Email communications with the rental company

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Bank statement or original receipt showing how much you have paid for the damages*

Cancelof

Winter sports
What happened to your equipment ?*
Please itemise the unused lift pass, school fees and hired equipment costs claimed.*
Please describe your injury or illness.*
Medical certificate confirming that the bodily injury or illness stopped the use of the ski pack.*

Cancelof
Damage report and repair estimate for your damaged winter sport equipments. *

Keep any damaged items beyond repair as we may need to inspect them.
Cancelof
Please provide pictures of your damaged items. *

Cancelof
Provide your rental invoice or proof of ownership for your equipment.*

Cancelof
Please provide the invoice of your unused ski pack (ski rental, ski pass etc.).*

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Written confirmation from the business you purchased the ski pack through and that no refund is available for the unused elements.*

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Police report confirming you reported the incident to the police within 24 hours of noticing the item(s) missing.*

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Description of the piste closure event or avalanche or landslide closure.*
Please provide the invoice for additional cost incurred in case of piste or avalanche closure (e.g cost of transport, lift pass, extra accommodation).*

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Written confirmation from your ski resort of the closure of facilities and applicable dates.*

Cancelof

Personal liability
Please remember that your Personal Liability coverage applies for legal liability claim incurred by you while on a trip in respect of:

a) accidental injury, death or illness of any person who is not in your employment or who is not a close relative or member of your household.

b) accidental loss of or damage to the property of any person who is not a close relative or member of your household.
Please select the type of liability *
Please provide a detailed description of the incident and its circumstances.*
Please provide pictures of the damages the damages caused to the property of the third party. *

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Please provide written statements from any witness, police authority and/or the third party.

Please include full details of any witnesses, providing written statements where possible.
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Third party contact details

Please provide the contact details of the third party in regards to your liability claim
Full name*

First NameLast Name
Email*
example@example.com
Phone number*
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Country

Medical expense abroad
In case of emergency please contact International SOS directly for assistance support: +44 (0) 208 762 8061. If you didn't require assistance service and/or still have outstanding medical bills following an incident overseas, you can use this form to get compensated for the remaining amount.

Please remember that your Medical expenses coverage applies for medical expenses incurred outside the UK only.
Is your claim linked to a pre-existing medical condition?*
Please describe your pre-existing medical condition*
Did you use International SOS prior to filing your claim with us?*
Please share your assistance case reference *
Please describe your injury or illness.*
Please provide a medical report confirming illness or injury, any treatment and admission and discharge dates if applicable.*

Cancelof
Do you have any outstanding medical bills?*
Cost of your outstanding medical bill*
Please select the currency*
Please provide a copy of all outstanding hospital bills. *

Please mark on it that it remains outstanding.
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If applicable please provide receipts for all the costs of transporting you to the nearest suitable hospital.

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Did you have to interrupt your trip (return to the UK early) due to your injury or illness?*

Family information

If you’re claiming on behalf of family members who travelled with you.
Your partner is covered if she/he is:
- your legal wife/husband or,
- your common law partner who is cohabiting with you at the same address.
Your and your partner's children are covered if they are:
- under 19 years old at the start of the trip (or under 25 years old at the start of the trip if they are in full-time education);
- living with you (unless living elsewhere whilst in full time education)
- not married
Partner's date of birth*

DayMonthYear
Date
Partner's first name and last name*
How many children did participate in this travel?*
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Please provide the first and last name and date of birth of each of the children that travelled with you*
claimant_entityType
Cardholder information
Name*

First NameLast Name
Email*
Phone number*
Date of birth*

MonthDayYear
claimant_address_country
Bank account details

Please provide us with the account number and sort code of the account where you would like to be paid if your claim(s) is successful.
Account number*
8 digits
Sort code*
6 digits

Qover privacy notice
Your personal data will be collected and processed by Qover SA (hereinafter ‘Qover’) that is independent controller responsible for the processing of the personal data you are required to share when you submit your claim.

The data will be processed only for the purpose of the use of the services provided by Qover, including risk assessment, insurance contract management, claims handling and crime prevention (such as fraud) as well as to allow Qover to fulfill its legal obligations.

Qover may disclose personal data to third parties, such as service providers, subcontractors, or to our partners such as Yonder, for the same purposes.

Furthermore, Qover might disclose personal data to the risk carrier, Lloyd’s and healthcare professionals for claims handling purposes.

For more information about how Lloyd’s processes personal data please visit here.

Personal data may be transferred abroad, including to countries outside the European Economic Area. Such transfers are subject to appropriate safeguards, including contractual safeguards, in accordance with applicable European regulations.

The persons concerned have certain rights relating to their personal data and in particular the rights of access, rectification, erasure or restriction of processing or to object to processing as well as the right to data portability. To exercise these rights, you may contact at any time by writing Qover’s DPO at privacy@qover.com.

For further information about how Qover processes your data please visit our Privacy Policy.
I hereby provide my explicit consent to the processing of my medical data I provide in this claim submission form.
I have read and agree to the information provided and Qover Privacy Policy.
I hereby declare that I have answered the questions to the best of my knowledge, accurate, in accordance with the truth and not to have concealed any information relating to this claim;
I am aware of the stipulation that any right to benefit may lapse with an untrue statement;
I have knowledge of the contents of this form.
I confirm
Should be Empty:

Yonder travel insurance claim form

Check your eligibility

Policyholder identification

Do you have these documents?

Incident details

Journey details

Trip cancellation, curtailment, delayed or missed departure

Baggage, personal money and travel documents

Personal belongings mugging

Personal money

Travel documents

Car rental excess

Winter sports

Personal liability

Third party contact details

Medical expense abroad

Family information

Cardholder information

Bank account details

Particular needs

Qover privacy notice