bunq travel insurance - File a claim

bunq travel insurance claim form
Your policy number*
If you come from your bunq app, your policy number is automatically pre-filled.
Is policy pre-fill (1=yes)
Date of incident*

DayMonthYear
Based on the information you provided, your claim is not eligible under your Lloyd's Europe policy since your incident took place before May 14, 2024.
What would you like to claim for?*
What's your country of residence?*
ref_country
claim_type
Please call +31 20 808 0723 and press "1", International SOS will provide assistance.
What happened ?*
What happened ?*
What happened ?*
Who did you travel with?*
Who are you claiming for?*
insurer
do_not_send_report
language
fromEmail
replyTo
claim email
claim_subtype
claim_subtype_families

Check your eligibility
You won't be able to make a claim if any of these situations apply to you:
- If you were not a bunq Elite accountholder at the incident date or if you are not a bunq Elite accountholder anymore.
- Trips that are longer than 90 days, and max 31 days for car hire excess.
- Trips that are less than 100 km from your home or don't have any pre-booked transport or accommodation.
- Trips to an area where the Travel Unit of your local government or regulatory authority in a country to/from which you are traveling has advised against all or all but essential travel.
- Any fines or penalties against you.
- Rental vehicles or drivers not named in the rental agreement.
- Any rebooking costs that exceed the cost of your originally booked trip.
- Any claim resulting from the delay or change to your booked trip because of Government action or restrictive regulations.
Policyholder identification
Please provide your Policy Number*
Fill in the 7-digit number indicated as "Policy number" in your bunq application, in the "Travel insurance" section.
We will not be able to process your claim without a correct Policy Number.

Do you have these documents?
We'll ask you to upload these documents later in this form. If you don't have them, we won't be able to process your claim.
Travel cancellation (before departure)
Cancellation coverage protects you in case you unavoidably have to cancel or rebook your trip prior to departure of your round trip for any of the covered reasons. Cancellation of flights by the airline carrier are not in scope of this coverage. If your flight is delayed or cancelled and therefore you end up arriving at your destination 4h late or more than the original scheduled arrival time, under EU261 Regulation you can claim for compensation with your airline carrier according to this EU regulation.

You can find more information regarding your flight cancellation rights here: https://www.euclaim.com/regulation-261-2004
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.

You will need to provide cancellation invoices for each element, this must include the date you cancelled, the charges to cancel and any refunds or credits offered to you.
Invoice for unused pre-paid excursions

Original booking invoice for any unused pre-paid excursions confirming date and amount paid.
Medical certificate

In case of injury or illness, we require a medical attest describing your injury or illness.
Trip cancellation

If you cancel your trip because of a 24h delay on your outward journey, please provide a written report from the carrier confirming the length and reason for the delay. The transport carrier can issue this proof for you.
Other proof of cancellation

If you claim relates to covered circumstance that are not medical, you will be required to provide documents relevant to your peril.
- Proof that emergency services requests you to return home in case of serious damage to your home, business or car or;
- Proof that you authorised leave (as an employee of a Government Department) was cancelled for an unexpected posting or an emergency.
Travel curtailment (cancelled whilst abroad)
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.

You will need to provide cancellation invoices for each element, this must include the date you cancelled, the charges to cancel and any refunds or credits offered to you.
Invoice for unused pre-paid excursions

Original booking invoice for any unused pre-paid excursions confirming date and amount paid.
Booking invoice for a new transport

Original receipt or booking invoice for new transport
Medical certificate

In case of injury or illness, we require a medical attest describing your injury or illness.
Other proof of cancellation

If your claim relates to covered circumstance that are not medical, you will be required to provide documents relevant to your peril.
- Proof that emergency services requests you to return home in case of serious damage to your home, business or car or;
- Proof that you authorised leave (as an employee of a Government Department) was cancelled for an unexpected posting or an emergency.
Delayed departure
If your flight is delayed or cancelled, and therefore you end up arriving at your destination 4h late or more than the original scheduled arrival time, under EU261 Regulation you can claim for compensation with your airline carrier according to this EU regulation.

You can find more information regarding your flight cancellation rights here: https://www.euclaim.com/regulation-261-2004
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Proof of delay

We require the proof that your travel has been delayed including the delayed schedule, and the cause. The transport carrier can issue this proof for you.
Invoice or receipt for emergency purchases.

Original receipts for purchases of refreshments and meals, or additional accommodation if necessary.
Baggage delay
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Luggage delayed

We require the certificate from the carrier that your luggage has been delayed. This is covered by a Property Irregularity Report (PIR) from the carrier or their handling agents. The report should confirm the reason and length of delay and when item(s) were returned to you.
Invoice or receipt for emergency purchases

Original itemised receipts for any emergency purchases made.
Baggage loss, theft or damage
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Baggage lost or damaged by the carrier

If your baggage was lost or damaged by the carrier, we require a Property Irregularity Report (PIR) from the carrier or their handling agents confirming the incident. If the baggage was lost by the carrier, please provide a written statement from the carrier confirming they have stopped looking for baggage and it is deemed irretrievably lost.
Police report

In case of theft or lost items. We require a police report confirming you reported the incident to the police within 24 hours of noticing the item(s) missing.
Damage report and repair estimate for damaged items.
- In case your item is repairable, we require a quote from any repair shop
- In case your item cannot be repaired, we require a formal statement that the item cannot be repaired from any repair shop.
Pictures of damaged item

In case of damage, we require picture(s) showing to what extent this item has been damaged. Keep any damaged items beyond repair as we may need to inspect them.
List of items

Itemised list all valuables lost, damaged or stolen including the date of purchase made.
Proof of ownership

We require all invoices and receipt to proving your ownership on the items your are claiming for.
Personal money
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Personal money

If personal money was lost or stolen a police report confirming what happened and what was lost, and any bank statements/bureau de change receipt as proof of ownership.
Travel documents
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Official missing report

Police report or embassy report confirming you reported to the local authorities within 24 hours of noticing the document missing.
Invoice or receipt for additional expenses incurred

Original receipts for any additional accommodation or travel expenses incurred.
Emergency medical expenses
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Medical certificate

Please keep all original receipts and obtain a medical report from the hospital confirming the illness or injury, any treatment and admission and discharge dates if applicable.

If you were not hospitalized, please provide a medical report from your medical practitioner confirming the treatment and medical expenses.
Invoice or receipt for emergency purchases

Original receipts for any additional accommodation or travel expenses incurred.
Outstanding medical bills

If there are any outstanding expenses please send a copy of the outstanding bill. Please also mark on it that it remains outstanding. Similarly, if you incur any additional expenses after our prior authorisation, please provide these receipts.
Emergency dental expenses
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Medical report

Medical report from dentist confirming the cause of treatment.
Dental invoice

Itemised invoice for your dental treatment.
Outstanding dental bills

If there are any outstanding expenses please send a copy of the outstanding bill. Please also mark on it that it remains outstanding.
Personal liability
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Liability

Detailed explanation of the circumstances surrounding the incident, including any photographs and video evidence (where applicable).

Every writ, summons, or other correspondence received from a third party.

Full details of any witnesses, providing written statements where possible.
Car rental excess
Invoice or receipt for the trip

Full booking invoice(s) for each part of your booked trip. This must include the date you booked/paid, the travellers, the destination and the amount charged to you.
Car rental documents

We require the copy of the car rental contract and the proof that you had to pay the waiver to the renter.

Picture of driving licence

We require the copy of the driving licence of the responsible driver.

Accident report

The accident report describing the extent of the damage and the circumstances, and vehicle total loss report if the vehicle has been declared total loss, and police report if applicable.

Communications with the rental company

Any communication with the rental company related to your waiver.

Incident details

Please provide details regarding your incident
Incident country*
Incident city*
Incident location*
Please describe where your incident took place. E.g in the street, name of the airport, etc.
Please describe the incident*
Do you have another insurance covering the same incident?*
Provide the name and case references (if any) of your other insurance.*
By clicking next you confirm that all the information you have provided is accurate and complete to the best of your knowledge. Submitting false or misleading information may be considered fraud, which could result in the denial of your claim and further action being taken.
Journey details

Please provide the details of your journey as they were originally booked.
Departure country*
Departure city*
Departure date and time*

DayMonthYear
Date
hour : minutes
Destination country*
Destination city*
Return date and time*

DayMonthYear
Date
hour : minutes
Your return date and time must be after your departure date and time.
Type of transport*
Transport number*
E.g flight number, train number, etc.
Please upload your original booking invoices and travel documents showing the dates of travel and booking.*

If applicable, invoices should show the names of the family members travelling with the accountholder.
Cancelof
Please upload your original cancellation invoice(s) detailing all cancellation charges incurred and any refunds given.*

Cancelof

Trip cancellation, curtailment or delayed departure
Baggage, personal money and travel documents
What happened to your baggage or valuables?*
Why was you trip was canceled?*
Why was you trip was curtailed?*
Did you contact International SOS?*
Please share the reference of your assistance case
Did International SOS organise your travel home?*
Why was you departure delayed?*
If you are not filing a claim for one of the reasons listed above, the event you encountered is not covered by your bunq travel coverage. You can refers to your Coverage Terms and conditions or to the bunq frequently asked questions related to travel insurance.
Please indicate the total amount in € your are claiming for *
This amount is purely indicative. The total compensation will be based on the benefit table available in the Terms and Conditions
Cancellation date*

DayMonthYear
Please indicate the date on which you had to cancel your trip.
Duration of the delay (in hours)*
Please enter a valid number in hours (e.g., 1.5 for 1 hour and 30 minutes)
After a 24 hours’ delay on your outward journey you may choose to submit a cancellation claim. We remind you that a refund or alternative compensation must initially be sought from the travel provider.
Please provide evidence of the reason your trip was cancelled.*

Cancelof
In case of cancellation due to a 24h delay, please provide a written confirmation from the carrier (or their handling agents) confirming the length and reason for the delay.
Is your claim linked to a pre-existing medical condition?*
Please provide evidence of the reason your trip was delayed.*

Cancelof
Please provide a written confirmation from the carrier (or their handling agents) confirming length and reason for delay.*

Cancelof
Did you require medical treatment ?*
Please provide a short description of the illness or injury.*
Please upload medical bills or report confirming the treatment provided and cost.*

Cancelof
Was your item lost or damaged by the carrier?*
Please upload proof that your baggage was delayed.*

Please provide a Property Irregularity Report (PIR) form the carrier or their handling agents and a letter from the airline confirming the reason and length of delay and when items were returned to you.
Cancelof
Please upload proof that your baggage was damaged or lost by the carrier.*

Please provide a Property Irregularity Report (PIR) form the carrier or their handling agents and a letter from the airline.
Cancelof
Please upload a police report.*

Cancelof
Please provide proof that baggage or valuables were damaged.*

Please share a picture of your damaged item.
Cancelof
Is the damage on your item beyond repair?*
Please provide a damage report from a repair shop.*

This document should show the level of damage and the repair estimate if repairable. Please keep any damaged items beyond repair as we may need to inspect them.
Cancelof
Please provide receipts or proof of ownership for stolen, lost and damaged items.*

Cancelof
Please provide original receipts for all emergency purchases made.

If applicable, please include new travel invoices purchased to reach your final destination.
Cancelof
Please provide original receipts for expenses incurred to return home.*

(e.g new flight booking)
Cancelof
Did you receive a compensation from the carrier?*
Amount in € received in compensation from the carrier.*
Itemised list of all baggage items lost/damaged/stolen, please include the date of purchase and amount paid.*

Personal money
What happened to your personal money?*
Please provide and any bank statements/bureau de change receipt(s) as proof of ownership.*

Cancelof
Please upload a police report.*

If you lost your valuable, please provide a police report.
Cancelof

Travel documents
What happened to your travel documents?*
Please upload a police report or report from your embassy.*

The document should show you reported to the local authorities within 24 hours of noticing the document missing.
Cancelof
Please provide original receipts for any additional accommodation or travel expenses incurred.*

Cancelof

Car rental excess
We're sorry to hear that something went wrong with your car rental. Please provide the following documents so we can process your claim.
Please indicate the total amount in € of your rental excess. *
This amount is purely indicative. The total compensation will be based on the benefit table available in the Terms and Conditions
Accident report*

Cancelof
Driving licence of the responsible driver*

Cancelof
Car rental contract*

Cancelof
Email communications with the rental company

Cancelof
Bank statement or original receipt showing how much you have paid for the damages*

Cancelof

Personal liability
Please remember that your Personal Liability coverage applies for legal liability claim incurred by you while on a trip in respect of:

a) accidental injury, death or illness of any person who is not in your employment or who is not a close relative or member of your household.

b) accidental loss of or damage to the property of any person who is not a close relative or member of your household.
Please select the type of liability *
Please provide a detailed description of the incident and its circumstances.*
Please provide pictures of the damages caused to the property of the third party. *

Cancelof
Please provide written statements from any witness, police authority and/or the third party.

Please include full details of any witnesses, providing written statements where possible.
Cancelof
Third party contact details

Please provide the contact details of the third party in regards to your liability claim
Full name*

First NameLast Name
Email*
example@example.com
Phone number*
Address*

Street Address

Street Address Line 2

CityState / Province

Postal / Zip Code
Country

Medical expense abroad
In case of emergency please contact International SOS directly for assistance support: +44 (0) 208 762 8065. If you didn't require assistance service and/or still have outstanding medical bills following an incident overseas, you can use this form to get compensated for the remaining amount.

Remember that your Medical Expenses coverage only applies to medical expenses incurred outside your country of residence.
Is your claim linked to a pre-existing medical condition?*
Please describe your pre-existing medical condition*
Did you use International SOS prior to filing your claim with us?*
Please share your assistance case reference *
Please describe your injury or illness.*
Please provide a medical report confirming illness or injury, any treatment and admission and discharge dates if applicable.*

Cancelof
Do you have any outstanding medical bills?*
Cost of your outstanding medical bill*
Please select the currency*
Please provide a copy of all outstanding hospital bills. *

Please mark on it that it remains outstanding.
Cancelof
If applicable please provide receipts for all the costs of transporting you to the nearest suitable hospital.

Cancelof
Did you have to interrupt your trip (return to your country of residence early) due to your injury or illness?*

Family information

If you’re claiming on behalf of family members who travelled with you.
Your partner is covered if she/he is:
- your legal wife/husband or,
- your common law partner who is cohabiting with you at the same address.
Your and your partner's children are covered if they are:
- under 19 years old at the start of the trip (or under 25 years old at the start of the trip if they are in full-time education);
- living with you (unless living elsewhere whilst in full time education)
- not married
Partner's date of birth*

DayMonthYear
Date
Partner's first name and last name*
How many children did participate in this travel?*
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Child's first name and last name*
Child's date of birth*

DayMonthYear
Date
Please provide the first and last name and date of birth of each of the children that travelled with you*
claimant_entityType
Accountholder information
Name*

First NameLast Name
Email*
Phone number*
Date of birth*

MonthDayYear
claimant_address_country
Bank account details

Please provide us with the IBAN and BIN of the account where you would like to be paid if your claim(s) is successful.
IBAN*
BIC

Qover privacy notice
Your personal data will be collected and processed by Qover SA (hereinafter ‘Qover’) that is independent controller responsible for the processing of the personal data you are required to share when you submit your claim.

The data will be processed only for the purpose of the use of the services provided by Qover, including risk assessment, insurance contract management, claims handling and crime prevention (such as fraud) as well as to allow Qover to fulfill its legal obligations.

Qover may disclose personal data to third parties, such as service providers, subcontractors, or to our partners such as bunq, for the same purposes.

Furthermore, Qover might disclose personal data to the risk carrier, Lloyd’s Europe and healthcare professionals for claims handling purposes.

For more information about how Lloyd’s Europe processes personal data please visit here.

Personal data may be transferred abroad, including to countries outside the European Economic Area. Such transfers are subject to appropriate safeguards, including contractual safeguards, in accordance with applicable European regulations.

The persons concerned have certain rights relating to their personal data and in particular the rights of access, rectification, erasure or restriction of processing or to object to processing as well as the right to data portability. To exercise these rights, you may contact at any time by writing Qover’s DPO at privacy@qover.com.

For further information about how Qover processes your data please visit our Privacy Policy.
I hereby provide my explicit consent to the processing of my medical data I provide in this claim submission form.
I have read and agree to the information provided and Qover Privacy Policy.
I hereby declare that I have answered the questions to the best of my knowledge, accurate, in accordance with the truth and not to have concealed any information relating to this claim;
I am aware of the stipulation that any right to benefit may lapse with an untrue statement;
I have knowledge of the contents of this form.
I confirm
Should be Empty:

bunq travel insurance claim form

Check your eligibility

Policyholder identification

Do you have these documents?

Incident details

Journey details

Trip cancellation, curtailment or delayed departure

Baggage, personal money and travel documents

Personal money

Travel documents

Car rental excess

Personal liability

Third party contact details

Medical expense abroad

Family information

Accountholder information

Bank account details

Particular needs

Qover privacy notice