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  • Claim Notification

  • Dear customer,


    Please assist us in processing your claim by answering all the questions in this claim notification carefully. Even if you do not complete the form yourself, please check whether the information entered is correct and complete before signing.


    Note: To check the insured event, it is necessary to answer the following questions truthfully and completely. Insurance coverage is at risk if incorrect or incomplete information is provided. Please read in advance the separate note in the appendix to this damage report as well as the relevant provisions in the General Terms and Conditions of Insurance regarding the consequences in the event of violation of obligations and legal obligations according to the event insured in accordance with Art. 39 et seq. of the Federal Act on Insurance Contracts (VVG).

  • incident_date*
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  • Do you have these documents?

  • Please make sure to have the below documents at hand to upload them with your claim. Otherwise, you need to provide them separately including your policy or claims number via e-mail or mail once your claim is submitted.

  • Business travel insurance

    Confirmation of employer that it is a business trip.

  • Business travel insurance

    Medical diagnosis report with the discharge report of the hospital

  • Business travel insurance

    Confirmation of employer that it is a business trip.

    Medical diagnosis report with the discharge report of the hospital

  • Illness / accident

    Medical diagnosis report with the discharge report of the hospital.

  • Healing costs

    Documents, application forms for reimbursement, forms of health authorities,
    confirmation of insurance companies

  • Baggage delay

    • Baggage receipt check-in
    • Flight ticket
    • Confirmation of the duration of the delay by the responsible location (Property Irregularity Report)
    • Receipts for additional expenses / purchased supplies
    • Proof of compensation provided
  • Flight delay
    • Flight tickets with boarding cards
    • Proof of delay of the airline
    • Receipts for additional costs/expenses
  • Travel delay
    • Flight tickets with boarding cards
    • Proof of delay of the airline
    • Receipts for additional costs/expenses

  • Travel withdrawal, cancellation of travel or change in travel

    • Flight tickets with boarding cards (copy)
    • Cancellation calculation of the flight/travel company
    • In case of illness/accident, medical diagnostic report with confirmation of the inability to travel
    • Death certificate in case of death
    • Other reasons: Receipts for the event entered

  • Theft

    • Copy of the theft display at the responsible office (police report, etc.)
    • Confirmation of the transport company (airline, etc.)
    • Proof of compensation provided

  • Damage

    • Confirmation of damage by the responsible location (property irregularity report)
    • Receipts for purchase, replacement or repair
    • Proof of compensation provided

  • Report of investigating authority

  • Death certificate

  • Insured Person - Personal Details

  • Birthdate*
     - -
  • Is the person submitting the claim also the insured person?

  • Reporting contact - Personal details

  • Birthdate
     - -

  • Policyholder

  • Broker

  • Bank details for the payment of any indemnification

  • Travel Health Insurance

  • Information on insured travel

  • Travel duration*
     - -
  • Actual end*
     - -

  • Details of the event insured

  • Day of onset of illness / day of accident*
     - -

  • Information in case of illness

  • Since when do the complaints exist?*
     - -
  • When were these treated for the first time?*
     - -

  • Which physicians have been treating the persons suffering from the disease in the last 12 months prior to the start of travel?

  • Date*
     - -
  • Date
     - -

  • Who takes over further treatment after return?

  • Date*
     - -
  • Treatment period*
     - -
  • *
     - -

  • Information in case of accident

  • Has the accident been recorded by the police?*

  • Additional information

  • Was inpatient treatment required?*
  • Please indicate the date*
     - -
  • *
     - -
  • How did the insured person enter the return trip?*
  • Has the AIG emergency call centre been contacted?*

  • Please list the costs incurred in detail

    For this purpose, all invoices must be attached either in the original or in a photocopy with the reimbursement note of another insurer.

  • Information on indemnification

  • Has indemnification already been made by another side?*
  • If it (still) has not been made, is indemnification requested?*
  • Are there other travel insurance policies for the injured / ill person (travel expenses/protective letter/credit card insurance)?*

  • For which health insurance is the person concerned insured?

  • Was the insurance case of the health insurance already reported?*

  • Delayed luggage / flight insurance

  • Details of travel booked

  • Booked on*
     - -

  • Outbound flight

  • Date*
     - -

  • Return flight

  • Return flight*
     - -

  • Details of the event insured

  • When were you informed about your delayed flight / luggage?*
     - -
  • When did the onward flight / luggage transport take place?*
     - -
  • When did you purchase the essential items you urgently required?*
     - -
  • Has compensation already been provided?*
  • Are there further luggage / delayed flight insurance policies currently in force?*

  • Travel insurance

  • When and where did the event insured occur?*
     - -

  • Details of the trip

  • Booked on*
     - -
  • Travel start date*
     - -
  • Travel end date*
     - -
  • Type of travel*

  • Details of the event insured

  • Is a third person at fault?*
  • When did the event insured occur?*
     - -
  • When was the trip cancelled/interrupted?*
     - -
  • Is there another travel cancellation policy in force for the trip booked?*

  • Travel luggage

  • When and where did the event insured occur?*
     - -

  • Damage report

  • Damage report for:*
  • Type of travel*

  • Witnesses

  • Other claims and insurance

  • Are there currently other travel baggage / mortgage / valuables insurance policies?*

  • Details of loss/damage claimed

  • Do you have damaged glasses?

  • Accident

  • Accident (death)

  • Incident informations

  • When and where did the event insured occur?*
     - -

  • Accident details

    All the questions relate to the injured person.
  • Were you under the influence of alcohol?*
  • Was the claimant under the influence of alcohol?*
  • During a business trip?*
  • Occupational accident?*
  • Accident while commuting (direct route from/to the place of work)?*
  • Has the accident been recorded by the police?*
  • Was an autopsy performed?*

  • Initial medical assistance / hospital

  • Date
     - -

  • Treating physicians / hospital after referral

  • Date
     - -

  • Doctor / hospital certifying the death

  • Date*
     - -

  • General practitioner

  • Date*
     - -

  • Additional information

  • Was there a need for care at the time of the accident?*
  • Level of care*
  • Since*
     - -
  • Did the injury result in an impairment to your fitness for work?*
  • From*
     - -
  • To*
     - -
  • Was inpatient treatment required*
  • From*
     - -
  • To*
     - -
  • Is a permanent disability anticipated?*
  • Were you in perfect health before the accident?*
  • Was the victim in perfect health before the accident?*
  • Have you had accidents previously*
  • Had the victim had previous accident?*
  • Were there other accident / life insurance policies in force at the time of the accident?*
  • Were there other accident / life insurance policies in force at the time of death?*

  • Information on indemnification

  • Has this loss been claimed from another insurance company?*
  • Has indemnification been paid?*

  • Business travel insurance

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  • Illness/accident

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  • Healing costs

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  • Baggage delay

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  • Travel/Flight delay

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  • Travel withdrawal, cancellation of travel or change in travel

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  • Theft

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  • Damage

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  • Declaration

  • In relation to your above statements, please note our communication attached under Art. 39 et seq. of the Federal Act on Insurance Contracts (VVG) concerning
    the consequences of breaching your obligations arising from the event insured. You confirm receipt of this communication by providing your signature.
    By signing, AIG is authorised to process the data necessary for processing the reported damage in your home country and abroad (including particularly
    protected personal data such as health data). AIG is also authorised to obtain information from third parties, such as airlines, hotels, and other social and
    private insurers, and to obtain information from them in their files. Furthermore, medical persons and their assistants are authorised to disclose to AIG the
    data required for the processing of the present damage event and to expressly release these persons from their duty of secrecy.

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