Plum - Complaints form

Context of your complaint
You are complaining in your capacity as*
Please describe in which capacity you are involved
Please indicate your insurance policy number*
This is the number starting with M-PLM and followed by 14 digits (e.g M-PLM4769179-0000001)

Subject of your complaint
To which service does your complaint relate to*
Please share your claim reference*
If you want to file a claim, you can complete the form on: https://bunq.qover.com or via your bunq app.
Please describe the service you are complaining for*
Does your complaint relate to a specific coverage?*
Complaints details
Please describe here what happened.*
What is your opinion? Please explain your point of view.*
What is your request?*
Please share any supporting documentation for your complaint

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By sending this form you agree that your complaint will be handled by the mediation department of Qover and that the communication will happen by email to the address mentioned above. You also agree that the answers provided in this form may be shared to another party (e.g the insurer or assistance provider) for the purpose of resolving your complaint, reporting and statistics analysis in order to improve the services, products and process. For further information about how Qover processes your data please visit our Privacy Policy.
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Complaint form